Adexen is recruiting for one of its client – Customer Information Center Counselors. Our Client is a large International Industrial Group that is selling Technical products & devices in Nigeria.
They are looking for a dynamic and self-motivated individual to fill the position of an Customer Information Center Counselors.
JOB DESCRIPTION:
The candidate will have to provide customer satisfaction through support in creating and achieving business targets and achieve organizational goal and performance.
RESPONSIBILITIES:
- The candidate should be able to manage customer claims and ASC claims.
- Conduct NPS (net promoter score) surveys time to time and prepare reports for management
- VOC care: collect VOC of customers/Dealers and customers and report to manager.
- Manage and forward customers claims to ASC’s and follow up until claim closes.
- The candidate should be able to maintain system reports and analyze.
- The candidate will also have to provide training to CIC counsellors and allot jobs to counsellors and follow up until get final reports.
- Reply to customers’ e mail on GCSC/GSFS.
QUALIFICATION:
- Young graduates with good communication skills.
- 2 years of experience.
- Candidates should be proficient in the use of the computer, specially MSoffice (specially.xls)
- Knowledge of Net promoter Score (NPS) survey.
- The candidate should have analytical skills to analyze and prepare reports for management.
- Excellent communication skills with internal and external customers.
- Soft spoken and a good listener.
Please send us your salary expectations & your english resume in Word format at the following address: ADEXEN-650022@talentprofiler.com
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